On 11/7/08 at 9:07 AM, Ayjay <jacobsar@gmail.com> spake thusly:

>I own three Bare Bones products — Yojimbo, BBEdit, and Mailsmith — and
>really appreciate the quality of each. (Yes, even Mailsmith, which
>does what it does well.) I have also had excellent tech support, via
>email and on the lists, from everyone at Bare Bones — with the
>exception of the fearless leader, Rich. Rich is sometimes helpful, but
>more often sarcastic and dismissive, at least if he thinks that your
>question isn't sufficiently intelligent or relevant.

I too own several BBSW products. For me Rich has never been as
you describe just helpful. Maybe I'm just lucky.

>Unfortunately, it’s Rich’s attitude that has come to dominate these
>forums. Too many of Bare Bones’s most devoted users have appointed
>themselves forum police, and shout down anyone they believe to be
>raising an inappropriate concern. (“That’s not what this list is
>for!”) So I — and I know there are at least a few others, maybe many
>others — end up just monitoring the list silently rather than asking
>questions or raising concerns.

Bull! Telling someone that they've posted to the wrong place and
it belongs at BBSW Support is exactly what this list is for. Get
a clue!

>What never seems to have occurred to the self-appointed policemen is
>that they *could* just shut up and ignore comments they’re not
>interested in. Then the person who asked the not-what-this-list-is-for
>question might get a helpful response from someone else who has had
>the same concern and found a workaround or a new workflow or
>something. And even if someone is just bitching, that doesn't wound
>anybody else. Just let ‘em bitch and move on to other things.
>
>I just think that if the forum police take early retirement this could
>be a better, more useful, and more lively forum. And I might even dare
>to ask some questions about Yojimbo that have been in my mind for a
>while.

Interesting post, sarcastic, nasty, insulting and very
hypocritical. Didn't you notice that by posting this you were
doing exactly what you accused others of doing. I suggest you
post your questions instead of this kind of thing. I also
suggest you read your own email and perhaps take your own advice.

Please note that this was emailed directly to you. This kind of
crap doesn't belong on the list as it serves no useful purpose!

JBS
--
Experience should teach us to be most on our guard to protect
liberty when the Government's purposes are beneficent. Men born
to freedom are naturally alert to repel invasion of their
liberty by evil-minded rulers. The greatest dangers to liberty
lurk in insidious encroachment by men of zeal, well-meaning but
without understanding.  -Justice Louis D. Brandeis, dissenting,
Olmstead v. United States

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