Graham <grbriggs@gmail.com> sez: [...] >I know this thread seems to have turned into a debate of meaning, as >to how much official support people should expect here, or not. Just >one note on that is that I found this group via a link on Barebone's >website: > >http://www.barebones.com/support/discuss.html > >I'd suggest they probably remove the forums note from that link if >they're not intended for support, and move to an explicitly unofficial >place, or removed from the site. [...]
I'd like to address this specific issue if I may.
Our discussion lists (and now these discussion groups) have *never* been a *support* channel, nor have they ever been intended to function as such.
The purpose of these groups is to provide a convenient place where people can ask questions & share information about using the software, and benefit from the prior knowledge shared by others.
To this end, we manage these groups, and when possible, we contribute info and/or suggestions related to posted questions.
Anyone who encounters a problem with the software (or isn't sure if it's working correctly), or who would like to request a feature or enhancement, should contact tech support directly so that we may assist them.
<http://www.barebones.com/contact/technical.html>
That you're asking this question :-) leads me to conclude we haven't explained the situation as clearly as we thought, for which I apologize, and we'll attempt to do so.
Regards,
Patrick Woolsey =Bare Bones Software, Inc. <http://www.barebones.com> P.O. Box 1048, Bedford, MA 01730-1048
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